Privacy Policy

This privacy and cookies policy ("Privacy Policy") is intended to outline how any personal data collected from you via the Website as defined in the General Terms and Conditions (T&C) will be protected, used, stored and processed by the Company as defined in the T&C, acting as data controller. This Privacy Policy does not apply to websites that you may be able to access via links on the Website.

The Company collects and processes the following types of information about you:

1.1 PI collected directly about you:

• when you sign up to the Company newsletter or updates;

• when you register with the Website, by phone or by email, or provide personal information which you complete;

• when you place an order on the Website;

• if you ask the Company to receive personalised online content such as targeted advertising;

• if you complete a survey or send the Company feedback about our products or the Website;

• if you contact the Company (for example, by phone, email or otherwise).

PI may include your first name and surname, title, gender, birthdate, email address, phone number, address, financial information (such as credit or debit card details), as well as shipping address, billing address, and any other information that you consider necessary to provide the Company with.

1.2. PI the Company receives from other sources about you

The Company works with third parties and may use PI received from them.

The Company may use PI for the following purposes :

• to carry out obligations arising from any contracts entered between you and the Company, to provide you with information, products and services that you request from the Company including processing and completing your orders and processing your payments;

• to remind you of products you have placed in your basket on the Website, but have not purchased;

• to manage and improve the Website and the services the Company provides through the Website;

• to secure the Website and data collected via the Website;

• to provide other services requested by you, as described when the Company collects the data;

• to prevent and detect fraud, security breaches, violations of law, and other misuse of the Website.

• to prevent and detect fraud, security breaches, violations of law, and other misuse of the Website.

• to enforce our General Terms and Conditions;

• to address any correspondence;

• for data analysis, testing, research, statistical purposes and troubleshooting;

• to deliver relevant information and advertising to you;

• to make suggestions and recommendations to you about other products or services that may be of interest to you.

Once you have subscribed to the Newsletters, the Company will provide you with information about products, services, events, sales and marketing. You can unsubscribe at any time.

The Company will not share your PI with third parties, without your explicit prior consent.

Data collected from you is processed and stored in​ U​sa.

Transmission of information via the Internet is not completely secure. ​T​he company will do ​i​ts best to protect your ​P​I but cannot guarantee the security of data transmitted via the Website; any transmission is therefore at your own risk. Once your ​P​I​ received, ​the Company endeavours to protect your data by storing it on secure servers to reduce the risk of loss, misuse, and unauthorized access, disclosure, and alteration.

Your data is stored in a database that our authorized staff can access.

The Company may also share your data with third parties ​like service providers, business partners, analytics and search engine providers​, ​l​egal authorities, regulatory agencies, or authorized third parties​.

The Company retains a list of the third parties with whom data is shared, which will be available upon request.

The Company will keep your PI as you remain a client with the Company or continue to wish to keep in touch with the Company, and two years after the deletion of your customer account or the date you unsubscribed to the Newsletter or your last order placed without creating a customer account.

You have the following rights with regard to your​ P​I:

• Access. You have the right to access ​the PI the Company holds. ​After you prove your identity​, the Company will release ​any of ​your ​PI to you.

• Rectification or erasure. You have the right to request that ​t​he Company rectif​ies or delete any ​P​I unless ​t​he Company ha​s the legal right or obligation to retain it.

• Change of preferences. You can change your data processing preferences at any time.

• Data portability. You have the right to obtain ​your P​I, in a​n electronic format, and to transmit such data to another data controller.

• Complaints. If for any reason you are not happy with the way that ​t​he Company has handled your ​P​I, please contact ​t​he Company.

To exercise any of the rights mentioned above, please send an email to sales@carusocreations.com.​ Please allow at least 15 days for your request to be actioned.

The Company uses certain tools, such as cookies, to collect data about your visit to the Website such as device ID or unique identified, device type, computer and connection information, statistics on page views, traffic to and from the Website, referring URL, Internet Protocol (“IP”) address and standard web log information.

A cookie is a small text file that is used to store information on your browser or your computer's hard drive when you visit a website, such as the Website. A cookie does not contain information that identifies a person. It makes it possible to record information relating to browsing the Website that can be read during subsequent visits.

The use of cookies and other automatic data collection tools is necessary for the proper functioning of the Website and its services. However, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you block all cookies, ​t​he Company cannot ensure that all web pages of the Website will be displayed and/or that certain services will be supplied.

The Company may use the following types of cookies:

• Necessary Cookies: These cookies are essential in order to enable you to browse the Website. Without these cookies, services offered by the Website (such as use of the shopping bag or access to your order history) cannot be provided.

• Analytical Cookies: These cookies are used to measure and analyse how the visitors use the Website in order to continuously improve the Website.

• Comfort Cookies: These cookies are not necessary for the functioning of the Website but allow the Website to remember the choices and/or the preferences in order to offer you some simplified browsing.

• Targeting and advertising Cookies: These cookies may be used to deliver personalised advertisements that are more relevant to you and your interests. These cookies may collect quite detailed information about your browsing habits through the Website. These cookies allow the Company to personalise any direct marketing communication or to help to measure the effectiveness of our advertising campaigns.

For more detailed information about cookies and how they can be managed and deleted, please visit www.allaboutcookies.org

The Company will notify you of changes to this Privacy Policy by posting the amended terms on the Website.

If you do not agree to the new terms of this Privacy Policy, you should stop using the Website. If you are a registered user, you may cancel your account with ​t​he Company in sending an email.

Otherwise, continued use of the Website after the effective date of changes constitutes acceptance of the new terms of this Privacy Policy.

Questions, comments and requests regarding this Privacy Policy should be addressed to sales@carusocreations.com