You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the last goods ordered, without giving any reason. Cancellation must be clearly communicated in writing to firstname.lastname@example.org before expiry of the withdrawal period.
Period of returns
The goods must be returned 14 calendar days from the date the cancellation is communicated to us. We are not obligated to issue any refunds if the goods are received later than 14 calendar days from the written communication of the cancellation of an order.
Products should be returned in their original, undamaged packaging as this is considered part of the product, in one shipment and a copy of the invoice included in your parcel. They should be returned, new, undamaged, unused, not soiled with all the accessories provided, at your own expense and under your responsibility to : Caruso Lao Sole Ltd., Nongbouathong neua village, Unit 49, Homp 14, Vientiane Capital, LAO PDR.
Returns that are incomplete, worn, soiled, stained or degraded, without their original packaging are not refunded or exchanged. International customs duties and sales taxes are non-refundable.
Once your return is received, it will be thoroughly inspected in accordance with our returns policy. Once accepted, you will receive an e-mail confirmation of your return and refund.
How to return your online purchase
To arrange your returns, please follow the below steps:
1. Go to www.carusocreations.com, log in to your account, select “Order history and details” then click on Details for the order you want to return.
2. Select the item to return and enter the reason.
3. We’ll take care of your return request within one week and send you an email to notify the status of your request.
4. If your request is accepted, follow the instructions in the email or go to www.carusocreations.com, log in to your account, select "Merchandise returns" and then click on Print out for the order you must obtain a returns note.
5. Carefully pack your returns including the preprinted returns note.
You will be notified by email once your return has been received and processed.
Receiving a refund
International customs duties and sales taxes are non-refundable. All items returned will be refunded to the original purchaser’s account, within 30 days from the date of receipt of the returned products for which we have accepted your return request.